Exclusives & Analysis

08/11/2014 - 9:29am

What are you currently doing about unredeemed balances on your company’s gift cards? Are these amounts being tracked, reported and paid over to your state of incorporation? If the answer to these questions is no, you could be at risk for significant liability, depending on the outcome of a case currently pending in Delaware.

08/07/2014 - 3:36pm

Any retailer that takes payments at the point-of-sale in a brick-and-mortar store will most likely recognize the term EMV, which stands for Europay, MasterCard and Visa.

08/04/2014 - 11:34am

Retailers often have trouble balancing their overall promotions plan with offers and discounts for their loyalty program.

07/30/2014 - 9:42am

In the early days of e-commerce, internet shopping was supposed to spell the demise of the physical store. Pure play online retailers would sweep all before them, rendering the retail store a historical curiosity.

07/28/2014 - 11:38am

The retail sector has been targeted and damaged by high-profile cyber security incursions, resulting in a loss of customer confidence and a move by retailers to upgrade security measures in the constant battle against criminal hackers.

07/21/2014 - 8:36am

Showrooming may not be as concerning as many traditional retailers once thought. In fact, retailers who embrace clienteling and other strategies can leverage showrooming as an element of the overall all-channel experience for their customers.

07/16/2014 - 9:12am

Consumers expect to be able to easily interact with their favorite brands according to their preferences. Whether they are in your store, shopping online or calling customer service, your customers want personalized and consistent experiences through each of these channels.

07/15/2014 - 3:30pm

Data sharing as it exists today between retailer and supplier is not enough. The industry is changing at a rapid pace. Everyone is competing.