Exclusives & Analysis

01/28/2014 - 11:40am

When the 2013 holiday shopping season ended, it resulted in sluggish results for U.S. retailers. Price-match policies worked to fend off some showrooming, but these discounts also ate up margins at a very unhealthy rate.

01/21/2014 - 3:23pm

For more than a decade, federal and state lawmakers have attempted to craft legislation to regulate the collection of sales tax on Internet purchases.

01/20/2014 - 10:58am

As businesses try to figure out how to best use all the extra information flooding in from the omni-channel world, segmentation is a hotter topic than ever.

01/16/2014 - 3:57pm

Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

01/15/2014 - 12:03pm

Setting the right price is vital, because price is a key marketing lever and it expresses brand value in a competitive context.

01/14/2014 - 11:15am

If a sacred cow exists among retail strategists today, the price-match is undoubtedly it. As the weapon of first resort, it is the most obvious defense against the rapid rise of “showrooming” and the unbridled growth of online retailing behemoths like Amazon, ruthlessly cutting into retailers’ profits.

01/08/2014 - 11:36am

Retailers know that e-commerce is driving revenue growth by extending the reach of business to buyers anytime and anywhere.

01/06/2014 - 10:54am

While it is true that customer loyalty programs have revolutionized the way retailers engage with consumers, initially, loyalty programs were designed only as a data capture mechanism to drive a company’s marketing efforts.

01/02/2014 - 2:04pm

Omni-channel strategies are helping chain stores compete with pure-play e-commerce retailers, but it is also driving major changes in their e-commerce logistics models. In an omnichannel strategy, which seamlessly integrates sales channels such as the store, web and/or mobile, consumers can choose the most convenient way to order, receive and return their purchases.