09/20/2014 - 8:24am

Default image formats, used by up to 95% of all websites, do not deliver the highest level of user satisfaction.

09/18/2014 - 10:00am

Forty-one percent of online retailers plan to offer free shipping and returns as a strategy to increase holiday sales this year, according to a new survey by Channel Advisors, and free shipping also ranked as the most successful service feature for generating a higher level of customer satisfaction.

09/17/2014 - 4:23pm

QuikTrip is North America’s favorite convenience store chain, according to a study by Market Force Information, a leader in customer intelligence solutions.

09/17/2014 - 4:12pm

Hhgregg ranks highest among appliance retailer websites, with a score of 865, up by a significant 41 points from 2013, according to the J.D. Power 2014 Appliance Shopper Website Evaluation Study.

09/16/2014 - 10:01am

Department stores are increasingly using an omnichannel approach to meet the needs of consumers.

09/16/2014 - 9:54am

Epsilon, an Alliance Data company, has signed a multi-year agreement with Sephora to provide targeted email marketing services focused on driving sales and creating a more personalized experience for customers across Sephora's omnichannel marketing platforms.

09/15/2014 - 3:57pm

EBay Inc. is releasing the EBay Enterprise Commerce Marketing Platform, a new omnichannel engagement suite that will enable marketers to drive and optimize one-to-one commerce at scale.

09/15/2014 - 3:52pm

PlayDisplay, a provider of emotional engagement solutions, is releasing SpaceAR, an augmented realty platform that enables the creation of realistic objects of various sizes and whole virtual worlds.

09/15/2014 - 11:21am

Macy’s Inc. is launching a large number of omnichannel strategies and technologies encompassing stores, online and mobile.