Operations

Oct 09, 2014
Premier Store Fixtures, a provider of interior fixtures for the retail...
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Oct 08, 2014
United Parcel Service Inc. said it will expand UPS My Choice and the UPS...
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Oct 08, 2014
Gap Inc. announced that its chairman and CEO, Glen Murphy, will step down...
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Oct 07, 2014
Wal-Mart Stores Inc. on Tuesday said it will no longer provide health...
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Oct 07, 2014
Sixty-two percent of consumers expect live chat to be available on mobile...
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Oct 07, 2014
Tyco Retail Solutions has announced positive results from its RFID pilot...
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Oct 07, 2014
Agilence announced that Coborn's will deploy the Retail 20/20 exception...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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