Operations

Oct 07, 2014
Johnny Rockets has reached its first agreement to distribute private label...
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Oct 07, 2014
Starmount has donated laptop computers to Retail ROI to help equip a...
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Oct 07, 2014
Cautious spending and economic realities that are bifurcating the American...
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Oct 06, 2014
Mobile POS technology is growing in popularity among retailers,...
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Oct 06, 2014
Staples has been named to the Dow Jones Sustainability Index for the 11th...
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Oct 06, 2014
Associated Foods Stores president Robert Sigel announced that Zulema...
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Oct 06, 2014
Curbside, a new startup that specializes in same-day pickup from local...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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