Operations

Oct 06, 2014
HP plans to separate into two new publicly traded Fortune 50 companies:...
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Oct 06, 2014
Dollar General’s new Fast Way to Save program is now available in stores...
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Oct 06, 2014
Pharmacist and staff interactions with customers are increasingly...
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Oct 06, 2014
Walmart is expanding its role in health care. The retail giant is teaming...
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Oct 03, 2014
Aeropostale Inc. plans to launch the Aeropostale and P.S. from Aeropostale...
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Oct 03, 2014
Party City has promoted Gregg A. Melnick to the position of president of...
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Oct 03, 2014
Lumber Liquidators has launched a new section of its website detailing the...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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