Operations

Dec 14, 2009
Arden Group, the parent company of Southern California supermarket chain...
more
Dec 14, 2009
Collective Brands said Tuesday that it has named John D. Smith as senior...
more
Dec 14, 2009
Albert Gonzalez, suspect in the data-theft case surrounding Hannaford Bros...
more
Dec 14, 2009
Auto insurer Progressive Corp. said Monday that Stuart Burgdoerfer, CFO of...
more
Dec 14, 2009
PetSmart said Monday it has promoted Bruce Thorn to senior VP, supply...
more
Dec 14, 2009
Walmart has overtaken Target as the company with shoppers’ favorite...
more
Dec 13, 2009
Despite lackluster retail numbers since August 2009, consumers have...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More