Operations

Nov 16, 2009
Consumer adoption of retail-based health clinics is strong and growing,...
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Nov 16, 2009
Build-A-Bear Workshop said Tuesday that board member Joan Ryan notified...
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Nov 16, 2009
Grocers Safeway and King Soopers said Tuesday they have given a union...
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Nov 16, 2009
The American Customer Satisfaction Index, released Tuesday, fell 0.1% --...
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Nov 16, 2009
The Sharper Image announced Tuesday that Camelot Venture Group has...
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Nov 16, 2009
Grocery retailer Strack and Van Til said Tuesday it has signed on to...
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Nov 16, 2009
The National Retail Federation’s 2009 Holiday Consumer Intentions and...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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