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September 24, 2014

One-in-two marketers report that fragmented technologies impede their ability to create a consistent experience for consumers across the Web, mobile and other channels.

September 23, 2014

Cloud-based customer care technology provider Contact Solutions has released version 2.1 of its My:Time mobile customer care tool.

July 17, 2014

Microsoft Corp. is enacting a restructuring plan to simplify its organization and align the recently acquired Nokia mobile devices and services business with the company’s overall strategy.

February 27, 2014

Retailers are taking an increasingly omni-channel approach to their mobile strategies, looking to combine mobile with existing channels rather than treat it as a separate entity.

February 25, 2014

MasterCard and Syniverse are partnering to deliver a number of mobile and payment services for consumers to use when traveling abroad.

January 7, 2014

Unusually high community engagement, user-driven initiatives, mobile growth and a love of all things vintage — that’s the formula behind the growth of, which hit $100 million in sales just a decade after it launched out of co-founder Susan Gregg Koger’s dorm room back in 2002.

November 20, 2013

Propelics, a provider of enterprise mobile strategy and mobile apps, today announced strong adoption for its solutions in the retail market.

October 30, 2013

GPShopper, a mobile solutions company whose offerings include mobile apps and websites for national retailers, has purchased Akamai Aqua Web Experience solutions to accelerate and optimize the delivery of its mobile technology.

June 18, 2013

Slow websites are a deterrent for customers using mobile devices, including smartphones and tablets, according to a report from mobile technology Mobify, which reveals the financial impact of slow loading mobile websites for the world's top 100 online retailers.

May 2, 2013

It's no secret that consumers are adopting mobile technology at a breakneck pace and integrating it into every part of their lives, including shopping. But while the retail industry generally understands that mobile technology CAN add significant value to both the customer experience and their own bottom line, it may not exactly know HOW or WHY this is the case.

April 15, 2013

Retailers that deliver on their customers’ expectations and provide them with a seamless shopping experience – whether they are shopping in a store, online or through a mobile device – will win their loyalty and gain a competitive advantage that drives sales, according to new research by Accenture.

October 12, 2012

By Mark Williams, Best Buy

October 2, 2012

Smartphone and Internet users actively seek out and prefer to engage with mobile-friendly sites, but such sites must meet certain expectations in order to convert users from visitors to consumers, according to a Google study conducted by independent market research firms Sterling Research and SmithGeiger.

August 17, 2012

A survey released by Placecast found that U.S. parents are more likely to use their mobile phones for shopping-related activities compared to those without children under 18 years old in their household.

August 9, 2012

ForeSee, a provider of technology-driven customer experience analytics, announced that it is working with leading multichannel retailer HSN to measure and analyze the customer experience of its mobile-optimized site and mobile apps with ForeSee's new Mobile On-Exit technology.

August 9, 2012

The National Retail Federation, in partnership with its member companies, has launched a new initiative to address the challenges and opportunities of mobile retailing.

July 25, 2012

IBM’s fifth-annual Online Retail Holiday Readiness Report has uncovered that 2012 may just be the year of mobile.

July 24, 2012

Hat retailer Lids said it has selected customer experience optimization company Maxymiser to conduct comprehensive website and mobile testing for

April 23, 2012

In a study of 75 online specialty retailers, only 17% of the companies offered dedicated mobile websites.

April 19, 2012

Apparel retailer Maurices said it has debuted a new mobile application designed to enhance its customers’ in-store shopping experience.

April 16, 2012

While a Web presence is a prerequisite to doing business in the 21st century, the fact that 77% of consumers are now using tablet computers or smartphones to shop is forcing retailers to rethink their digital strategies, according to a survey from online price comparison engine PriceGrabber. Realizing this is not a decision to be taken lightly, retailers need to take steps to ensure that mobility can be an opportunity, and not a threat, to their business.

March 1, 2012

Women’s apparel retailer Cache Inc. said Thursday that it has partnered with e-commerce solution provider FiftyOne Global Ecommerce to facilitate international sales and shipments to more than 100 countries, beginning in fall 2012.

February 29, 2012

Supervalu announced the launch of a custom-built mobile application designed to give customers the tools they need to be efficient while shopping our stores.

February 28, 2012

A new study released by the Consumer Electronics Association found that more consumers are using their mobile devices for online transactions.