While retailers have collected years of customer data, only 9% are leveraging the information in a structured, usable way, according to HRC Advisory, a leading strategic retail advisory firm and unit of Hilco Global.
Last Christmas Eve, Amazon received a patent for “anticipatory package shipping” that describes a method for shipping a package of one or more items to the end destination’s geographical area without specifying the delivery address at time of shipment, but the final destination is defined en route.
Overall, August 2014 was a mixed bag for various online retailers with Amazon, Google Shopping/CSE, Search and other third-party marketplaces continuing to grow and EBay feeling the impact of its new EBay Defect Rate (EDR), which has made it tougher to obtain top-ranked seller ratings and significantly reduced inventory for sellers of used/refurbished items.
Amazon.com has expanded same-day delivery in Baltimore, Dallas, Indianapolis, New York City, Philadelphia, and Washington, D.C., metro areas, with more than a million eligible items now available for same-day delivery.
I don’t mean for this column to become a running commentary on the latest goings-on at Amazon.com, but there’s no escaping the fact that after two decades, the e-commerce pioneer remains at the forefront of digital commerce innovation.
Amazon has entered into a partnership with Twitter whereby Twitter users can link their accounts to an Amazon account, and add items to the shopping cart by responding to any tweet with an Amazon product link that has the hashtag #AmazonCart.
AmazonFresh recently launched a new tool called the Amazon Dash that allows users to scan items or speak the items aloud as part of a new way to shop for groceries without having to go into the store or shop online.
Most U.S. consumers, and many retailers for that matter, have probably never heard of Rakuten. But if Japan’s largest e-commerce marketplace has its way, that will soon change: The company has set its sights on becoming a household name in the United States. An even loftier goal: outpacing e-commerce giant Amazon.com.
Overstock.com plans to appeal the tentative ruling of a California trial court, which prohibits the company from comparison price advertising unless done in conformity with new court-mandated practices, which the company says diverge widely from industry standards.